Privacy Policy

Last updated: November 20th 20205

Tenaxity (“we”, “our”, “us”) operates tenaxity.ai. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, services, or interact with us.

By accessing tenaxity.ai, you agree to the practices described here.

1. Data We Collect

We collect the following categories of personal data:

1.1 Information You Provide

• Name, email address, business details and any information submitted through:

– Contact forms

– Consultation/scheduling forms

– Onboarding or project enquiry forms

• Files or data you choose to upload for automation or workflow assessments.

• Billing details when purchasing services (processed by third-party payment providers).

1.2 Automatically Collected Data

• IP address, device information, browser type

• Pages visited, session duration, referring URLs

• Interaction metrics used for analytics and performance optimisation

Tools used may include:

– Google Analytics / GA4

– Cookie-based tracking for performance and conversion measurement

– Session recording tools (e.g., Microsoft Clarity or similar)

1.3 Third-Party Data

We may receive information from:

• Advertising platforms (Google Ads, LinkedIn)

• CRM or scheduling platforms if you contact us via external tools

• Integration services used in demos (e.g., n8n, Zapier, Make)

We do not buy or sell personal data.

2. How We Use Your Data

We use personal data to:

• Respond to enquiries and provide requested services

• Deliver audits, automation builds, and workflow implementations

• Improve website performance and user experience

• Run retargeting or remarketing campaigns (only where permitted by law)

• Maintain security and prevent abuse

• Comply with legal and financial obligations

We do not use your data for automated decision-making that produces legal effects.

3. Legal Basis for Processing (GDPR)

We process your data under the following grounds:

• Contractual necessity – to deliver services you request

• Legitimate interests – analytics, site optimisation, service improvement

• Consent – cookies, marketing, newsletter sign-ups

• Legal obligation – financial records, compliance documentation

4. Data Storage and Retention

• Data is stored on secure servers within the UK/EU or trusted providers using GDPR-compliant safeguards.

• Contact form enquiries: retained for up to 24 months.

• Client project data: retained for the duration of the engagement + 3 years.

• Analytics data: stored in line with platform defaults (generally 26–38 months).

You may request deletion at any time.

5. Data Sharing

Your data may be shared with:

• Hosting and infrastructure providers

• Analytics and advertising platforms

• CRM, scheduling, and automation tools

• Payment processors

• Contractors working on your project (under NDA or contractual confidentiality)

We do not sell personal data to third parties.

6. Cookies & Tracking

We use cookies to:

• Analyse website performance

• Improve functionality

• Measure advertising effectiveness

Where required, a cookie banner will request your consent before non-essential cookies are activated.

7. Your Rights (UK/EU)

You have the right to:

• Access your data

• Correct incorrect data

• Request deletion

• Object to processing

• Withdraw consent

• Port your data

• Lodge a complaint with the ICO

To exercise any rights, email: hello@tenaxity.ai.

8. Data Security

We use technical and organisational measures to protect your personal data, including:

• HTTPS encryption

• Access controls and authentication

• Encrypted storage where appropriate

• Regular security reviews for hosted components

No system can guarantee absolute security, but we follow industry best practice.

9. Third-Party Links

tenaxity.ai may link to other websites. We are not responsible for their content or privacy practices.

10. Changes to This Policy

We may update this Privacy Policy when required. The “Last updated” date will reflect the latest version.

11. Contact

For questions or data requests:

Tenaxity

Email: getstarted@tenaxity.ai

Website: https://tenaxity.ai